Shipping policy

SHIPPING AND DELIVIRY

All orders are shipped from the UAE WAREHOUSES via one of our courier services company WORLDWIDE .

After you place an order on CONFIDENT® , you will receive an email and sms  confirming that we have received your order and are processing it. To keep you informed about the progress of your order, we will send further email and sms notifications as we dispatch your goods, which will include  our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on  the tracking number sent in the email(s). If you have any questions about your order please contact us at contact@confident.company  or chat online with an Arabic or English speaking customer service representative available 7 days a week from 9am to 10pm AbuDhabi time.

All items on the site are displayed with an estimated time of delivery for each item. We aim to deliver your order in as few packages as possible. However, please note that in some cases your items may be delivered separately.

Our courier service companies delivers directly to your doorstep during regular working hours/days in your country. Alternatively you can pick up your order from your delegated local courier office; make sure that you have your tracking number on hand. 

In most cases one of our courier services companies will call you to arrange for delivery; however, if you are not available at the time of delivery, a card will be left for you. This will have a date by which you need to collect your package or arrange a re-delivery.

Delivery costs

This delivery fee is to cover domestic delivery and service charges only. CONFIDENT will cover all international transport & clearance fees from our warehouse in the UAE to your country.

Custom Duties

Some countries charge customs duties and taxes on importing goods from overseas. Custom duties, taxes, clearance YOU WILL PAY IT IN YOUR COUNTRY IN TIME OF RECEIVING YOUR SHIPMENT. FOR any more question contact us.